| Benefits | 5 Star | Silver | Gold | Platinum |
|---|---|---|---|---|
| Online troubleshooting | yes | yes | yes | yes |
| Fast toll-free phone support | yes | yes | yes | yes |
| 24-hour turnaround on emergency parts | yes | yes | yes | yes |
| Higher machine availability through reduced downtime | yes | yes | yes | |
| Reduced service costs | yes | yes | yes | |
| Early detection of part wear & failures | yes | yes | yes | |
| Reduced spare parts cost | yes | yes | yes | |
| Fixed cost for preventative maintenance | yes | yes | yes | |
| Reduced service rate | yes | yes | ||
| Flexible | yes | yes | ||
| Six month warranty extension^ | yes | yes | ||
| Faster on-site emergency support | yes | |||
| COST PER CONTRACT VISIT | 2 DAYS ON SITE* Billed at current service rates. | 2 DAYS ON SITE*+ Discount up to 5% on current service rates. | 2 DAYS ON SITE*# Discount up to 10% on current service rates. | 2 DAYS ON SITE*# Discount up to 25% on current service rates. |
For pricing or more information, please contact support@serpapackaging.com.
NOTES:
(**) Service charges may apply
(##) Actual arrival subject to current travel conditions and/or limitations that are beyond our control. Normal service rates and terms will apply for on-site emergency support.
(^) Applies to initial service plan purchase only
(*) Customer agrees that at least 30 days notice will be provided for preferred trip schedules.
(+) Contract price is based on 24 month agreement.
(#) Contract price is based on a 12 month agreement.
EXCLUSIONS:
- Airfare invoiced separately at cost +5%.
- Parts.
- Lubricants and chemicals.
- Lubrication tools and supplies.
- Shifts in excess of 12 hours.
- Trips that occur on a Sunday or Serpa paid holiday.