Annual Service Plans

Compare our 5 Star, Silver, Gold, and Platinum service plans
and choose the one that’s right for you.

Benefits 5 Star Silver Gold Platinum
Online troubleshootingyesyesyesyes
Fast toll-free phone supportyesyesyesyes
24-hour turnaround on emergency partsyesyesyesyes
Higher machine availability through reduced downtimeyesyesyes
Reduced service costsyesyesyes
Early detection of part wear & failuresyesyesyes
Reduced spare parts costyesyesyes
Fixed cost for preventative maintenanceyesyesyes
Reduced service rateyesyes
Six month warranty extension^yesyes
Faster on-site emergency supportyes
COST PER CONTRACT VISIT2 DAYS ON SITE* Billed at current service rates.2 DAYS ON SITE*+ Discount up to 5% on current service rates.2 DAYS ON SITE*# Discount up to 10% on current service rates.2 DAYS ON SITE*# Discount up to 25% on current service rates.

For pricing or more information, please contact


(**) Service charges may apply

(##) Actual arrival subject to current travel conditions and/or limitations that are beyond our control. Normal service rates and terms will apply for on-site emergency support.

(^) Applies to initial service plan purchase only

(*) Customer agrees that at least 30 days notice will be provided for preferred trip schedules.

(+) Contract price is based on 24 month agreement.

(#) Contract price is based on a 12 month agreement.


  • Airfare invoiced separately at cost +5%.
  • Parts.
  • Lubricants and chemicals.
  • Lubrication tools and supplies.
  • Shifts in excess of 12 hours.
  • Trips that occur on a Sunday or Serpa paid holiday.