5-Star Service Is All About You

We take an enormous amount of pride in our work. We think you’ll agree that it shows in the quality of our products. We also want to ensure that our machines consistently provide the peak performance that our customers expect and deserve. That’s why our 5-Star Service is all about you, our highly-valued customer.

One-Hour Response, Guaranteed

As with any business, time is money. That means if your end-of-line packaging operation shuts down for even a few minutes, that’s lost revenue. So instead of promising service response within 24 hours, we perform much better than that. Once you place a service call with Serpa, we’ll respond within one hour, guaranteed — even after hours.

Significant Service Experience

Many of our employees, including our founder Fernando Serpa himself, have significant and proficient backgrounds in servicing machinery and other types of complex equipment.

Privately-Owned Company

Serpa is a family-oriented, privately-owned company that’s committed to building long-lasting, mutually beneficial customer service relationships.

Personal Attention

We treat every one of our customers as if they are members of the Serpa family. We strive to provide the highest level of personal attention. And when you visit our facility for factory assessment testing (FAT), you’ll feel quite comfortable in our surroundings.

US Directory

Browse our US directory to find the appropriate person or department that can best address your needs.


Field Support Manager

Customer Support

Service Parts Coordinator

General Inquiry

Service Request

If you have a service request, please fill out the form below and one of our technicians will follow up with you right away.

Global Directory

Our 5 Star Service extends throughout the globe. View our map and directory to find the location nearest you.

Mexico and Central America

Vision Trade International, S.A. de C.V.
Cerro del Ajusco No. 100, Desp. 101
Col. Pirules, Tlalnepantla
Edo. de México, 54040
Tel: + 52 (55) 5370 8726


3 Rue Rollon
76000 Rouen
Tel: + 33 2 32 80 85 70

Factory Service Technicians located in California, Minnesota and North Carolina. Existing Service Contracts are in place in Europe. Serpa Service Technicians travel to several European countries every quarter.

Contracted Service Offices located in Puerto Rico, Mexico, Brazil, France, Italy, Egypt, Southern Africa and Singapore. Coming Soon! Dedicated Factory Technicians located in Europe, Asia and South America.